Refund and Returns Policy

Introduction

Thank you for shopping at fovor. We want you to be completely satisfied with your purchase. This policy outlines the terms and conditions for returns and refunds on products purchased from our website, https://www.fovor.store.

Returns

Eligibility for Returns

You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original packaging and in the same condition as when you received them. We reserve the right to refuse returns that do not meet these criteria.

Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Perishable goods such as food, flowers, or newspapers

Please contact us if you have questions about whether your item is returnable.

Return Process

To initiate a return, please contact our customer service team at [email protected] or +1 (617) 618-0957. You will need to provide your order number and the reason for the return. We will provide instructions on how and where to send your package. You are responsible for the cost of return shipping unless the return is due to our error.

Refunds

Timing of Refunds

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. The timing depends on your payment provider’s policies.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund, please contact us at [email protected].

Partial Refunds

Partial refunds may be granted in the following cases:

• Items with obvious signs of use or damage not due to our error
• Any item not in its original condition or missing parts for reasons not due to our error
• Items returned more than 30 days after delivery

Exchanges

We only replace items if they are defective or damaged upon delivery. If you need to exchange an item for the same product, contact us at [email protected] and provide your order number. You will be responsible for return shipping costs unless the item was defective or we made an error.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return upon processing. Once the returned item is received, a gift certificate will be mailed to you at the address provided during the return process.

Shipping Returns

To return your product, you should mail it to: 5828 South 17th Road, Boston, Massachusetts 01750, United States. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it takes for your exchanged product to reach you may vary.

Contact Information

If you have any questions about our Refund and Returns Policy, please contact us:

• By email: [email protected]
• By phone: +1 (617) 618-0957
• By mail: 5828 South 17th Road, Boston, Massachusetts 01750, United States